Thanks for reaching out in our Community forums and for sharing your concern.
I'm happy to hear that you signed up for your free trial to set up your shop. How is that going so far? In regards to your question, please visit our Help Center and log in to your account to create a support request for further support. You can reach out via live chat, email, or callback and our team will be able to take a closer look.
Since you mentioned that you currently building your store, I suggest viewing The General Checklist as it’s great tool that will ensure that you have your Shopify store all set up. You can go through the check list and be confident that you have a finished product, that includes having your media, shipping and check out all in working order.
Let me know how that goes!
Mac | Social Care @ Shopify
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