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Fulfillment Status

Abdul30
Visitor
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Hello Community ! 
I have connected my store to Ali express using their DSers platform.
I got two orders on Saturday , both of them are shipped by seller and on Shopify the fulfillment status have not changed yet. I also have Tracking number to update . 
So what should i do ? Should i go for "Fulfill item "  or wait to see if the status updates automatically?

I m new to this . Kindly help me through it .

THANK YOU !

Accepted Solution (1)

Victor
Shopify Staff
2532 232 539

This is an accepted solution.

Hi @Abdul30,

 

I believe DSers should automatically update the fulfillment status within the Shopify admin, so at this point this should have been updated if indeed the orders have been shipped. I'd recommend reading through DSers' documentation on the fulfillment process and you can contact them directly if you have further questions. They have links to their support pages in the footer of the DSers website.

Victor | Social Care @ Shopify 
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Reply 1 (1)

Victor
Shopify Staff
2532 232 539

This is an accepted solution.

Hi @Abdul30,

 

I believe DSers should automatically update the fulfillment status within the Shopify admin, so at this point this should have been updated if indeed the orders have been shipped. I'd recommend reading through DSers' documentation on the fulfillment process and you can contact them directly if you have further questions. They have links to their support pages in the footer of the DSers website.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog