Generate VAT Receipt

[Ralpharama]

I am new to Shopify, but not happy so far. I have moved from the much slagged off Sellerdeck.

I have just had a customer ask if he can have a VAT receipt - I assumed that the system was sending them out as part of the workflow. Not just isn't it, but I can't see anyway to generate a receipt to send him.

Can you please explain to me how to generate this essential legal document and how to ensure that in future the shop sends them out as a matter of course.

Many thanks in Advance

Ralph 

[DaisyVo]

Hello @Ralpharama 

I hope this message finds you well.

If you’d like to send emails containing order information, you can do so by going to Shopify Admin > Settings > Notifications > Customer Notifications. From there, you can configure the settings to your preference and send a test email to verify.

For easier navigation, here are some screenshots:

• Screenshot 1
• Screenshot 2

If you’re looking to include a downloadable PDF invoice within the email, consider using the app, AG Order Printer, PDF Invoices. This app allows you to customize the invoice, including VAT, and insert the PDF invoice into your Shopify emails.

I hope this helps! Let me know if you have further questions.

Best regards,
Daisy

[Ralpharama]

I am truly shocked that a function as basic as generating a VAT receipt should require one to spend more money off the bottom line. 

Since changing over to Shopify from SellerDeck I have seen a marked decrease in revenue and a massive increase in folk trying to sell me add ons to do functions that are as basic a seat on a lavatory. Giving a customer is VAT receipt is a legal requirement, but yet Shopify sees it as an optional extra. I am deeply regretting this change. 

[DaisyVo]

Hi @Ralpharama 

Shopify does offer an option to send customers invoices with tax included; however, it’s only sent via email, not as a downloadable PDF.

To access this, go to **Shopify Admin > Settings > Notifications > Draft Order Invoice** [screenshot](https://prnt.sc/qS6ZIxEoCik2).

The app I mentioned above also allows you to create invoices in PDF format for your customers to download, and this option is available even on the free plan.

Best,

Daisy