getting actual help?

RevoltAutoPaint
Tourist
3 0 2

I have an issue and i need to speak to someone who can actually help me in customer support. The person "Daniel" keeps speaking in circles, cannot help, and says he is unable to connect me to anyone who can. Ive spent hours trying to resolve this. One of our sites does over $100k a month and we cant get real customer service? its ridiculous and makes us want to switch.

Replies 3 (3)

Emily
Shopify Staff
1360 102 193

Hi, @RevoltAutoPaint.

 

Thank you for reaching out, I am sorry you are not able to get the help your looking for. Are you using this link here?

Emily | Social Care @ Shopify 
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RevoltAutoPaint
Tourist
3 0 2

does not work. I need a way to speak to someone directly.

 

RevoltAutoPaint
Tourist
3 0 2

It is not something I want to post publicly, I need direct support.