Getting help through the higher team?

[ValueHome]

I am facing a problem with payout in my store. 

I've reached out to the support more than enough to help me fix this issue. I am currently losing money, and it's getting too much. Every time I've reached  out to the support they said the same thing "Your case it getting escalated and the higher team will reach out to you". I totally understand and respect that. But it's been more than a week and I still didn't hear anything back, And every time I reach out again the same thing over and over. 

Please if there is a way or anything please let me know. 

Thank you! 

[webwondersco]

@ValueHome Sorry to hear this.

Could you please share the details on what is the issue? 

[ValueHome]

I am not receiving the payouts in my store for some reason. I reached to support to see what's the issue and as I mentioned they said they will escalate my issue and the support will reach out to me. But I still didn't hear anything back.