getting mail for theme unlicensed, and robots.txt issue from @gmail.com is it fake ?

getting mail for theme unlicensed, and robots.txt issue from @gmail.com is it fake ?

v_chordia24
Visitor
1 0 0

I am getting this email which is ending by @gmail.com

"Shopify Store Alert: Errors Detected - Please Take Action

Dear Store Owner,

We are writing to inform you of an urgent issue with the theme installed on your Shopify store. During the installation process, several errors occurred, causing the theme to appear unlicensed in our system. This situation violates our Terms of Service (TOS) and needs your immediate attention. To avoid disruptions to your store's availability, please address these issues promptly. Failure to resolve these errors will result in your website becoming unavailable starting June 26, 2024

To further assist you in resolving this issue, we offer two options:

Option 1: Customized Development Theme

Contact one of our experts in our vendor department to help you customize a development theme at a reduced price. Our expert will work with you to create a tailored theme that meets your store's needs and resolves the current errors. Please reply to this message to schedule a consultation.

Option 2: Expert Configuration and Error Fixing

Contact one of our experts via this email (kendraexpert2@gmail.com)to help you configure and fix all errors on your website, including the robots.txt issue. Our expert will work with you to identify and resolve the root causes of the errors, ensuring your website is stable and secure.

Please respond to this message at your earliest convenience to resolve the issue. We appreciate your cooperation and understanding.

Best regards,
The Shopify Team."

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in a respond i told them, i have licensed them, and purchase from envato element . and again getting revert back .

v_chordia24_2-1719050336028.jpeg


shopify team, kindly confirm back, is it fake or spam mail ?
or what should i do.....

Thanks



Reply 1 (1)

SealSubs-Roan
Astronaut
842 65 79

Hi @v_chordia24 !

 

This look like a not legit Shopify email. Though, to make sure and to report as well, I highly suggest that you reach out to Shopify support team so, they can further verify the email notification for you.

Roan
Please let me know if it works by marking it as a solution!
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