Getting thousands of Russian bot customers

FrogDaddyLLC
Visitor
2 0 0

Like stated, I recently started to get thousands of customer accounts from Russia. A few have contacted me and told me they didn’t sign up for anything, which just reinforces that it’s a bot or a breach or something. Is there anything I can do?

Replies 4 (4)

SomeUsernameHe
Shopify Partner
455 49 83

You can always use something like locksmith to block access depending on location? 

https://apps.shopify.com/locksmith

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Victoria
Shopify Staff
2071 147 242

Hi, @FrogDaddyLLC.

 

Thanks for posting to the Shopify Community!

 

I understand you're receiving an increased amount of visitors and suspect they may be bots.

 

It looks as though @SomeUsernameHe has suggested a great option of using the Locksmith app from the Shopify App Store to help prevent bots.

 

Another option to explore is enabling reCAPTCHA on your store. reCAPTCHA continuously monitors the visitor’s behavior to determine whether it’s a human or a bot. You can enable this by going to your Shopify admin > Online Store > Preferences section. Scroll down to Spam Protection and tick the two boxes to enable Google reCAPTCHA. 

 

I hope this helps!

Victoria | Shopify 
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Zohaibali
Visitor
1 0 1

same issue i face right now

 

Victoria
Shopify Staff
2071 147 242

Hi, @Zohaibali.

 

Welcome to the Shopify Community, and thanks for joining the thread.

 

I recommend following the steps shared in my previous post if you haven't already enabled reCAPTCHA. 

 

Additionally, you can also check out apps like Negate - Bot Protection and IPQS Bot & Fraud Prevention.

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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