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We have approved collaborator request from a certain email.
We have changed our minds and want to give the account more permissions but we are prompted with the error below.
There are 1 errors:
Email has already been taken
Do we need to remove his account and have him request collaborator access with all permissions again?
Any help is appreciated. Thanks.
Solved! Go to the solution
This is an accepted solution.
Hi, @redshot!
I've just checked on our end and this is currently a known issue, where some merchants might not be able to change permissions for already created collaborator accounts. Our developers are aware of this and are taking a closer look at it as we speak. As a workaround, you can delete the collaborator account and get the collaborator to resubmit their request for access to your store. From there you'll need to add them with all the permissions you'll want to provide.
We're sorry for any inconveniences caused. Thanks for your patience and understanding on this matter!
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hi, @redshot!
I've just checked on our end and this is currently a known issue, where some merchants might not be able to change permissions for already created collaborator accounts. Our developers are aware of this and are taking a closer look at it as we speak. As a workaround, you can delete the collaborator account and get the collaborator to resubmit their request for access to your store. From there you'll need to add them with all the permissions you'll want to provide.
We're sorry for any inconveniences caused. Thanks for your patience and understanding on this matter!
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
No worries at all, happy to help!
Kimi | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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