Giving collaborator account permission prompts Email has already been taken

Solved
redshot
Excursionist
16 3 3

We have approved collaborator request from a certain email.

We have changed our minds and want to give the account more permissions but we are prompted with the error below.

There are 1 errors:

  • Email has already been taken 

Do we need to remove his account and have him request collaborator access with all permissions again?

Any help is appreciated. Thanks.

 

Accepted Solution (1)

Accepted Solutions
Kimi
Shopify Staff
206 26 53

This is an accepted solution.

Hi, @redshot!

I've just checked on our end and this is currently a known issue, where some merchants might not be able to change permissions for already created collaborator accounts. Our developers are aware of this and are taking a closer look at it as we speak. As a workaround, you can delete the collaborator account and get the collaborator to resubmit their request for access to your store. From there you'll need to add them with all the permissions you'll want to provide.

We're sorry for any inconveniences caused. Thanks for your patience and understanding on this matter!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)
Kimi
Shopify Staff
206 26 53

This is an accepted solution.

Hi, @redshot!

I've just checked on our end and this is currently a known issue, where some merchants might not be able to change permissions for already created collaborator accounts. Our developers are aware of this and are taking a closer look at it as we speak. As a workaround, you can delete the collaborator account and get the collaborator to resubmit their request for access to your store. From there you'll need to add them with all the permissions you'll want to provide.

We're sorry for any inconveniences caused. Thanks for your patience and understanding on this matter!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

redshot
Excursionist
16 3 3
Kimi
Shopify Staff
206 26 53

@redshot

No worries at all, happy to help!

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog