GMC - Misrepresentation

GMC - Misrepresentation

Antoniose
Visitor
3 0 0

I have problem with my Merchant account. I already edited most of things but still cant pass this suspension.

 

My Shopify store website is https://cloclips.shop/

 

Missing value [color] for this product, I dont know why.

https://cloclips.shop/products/wristwatch-with-spongebob-image

 

Invalid checkout link [checkout link template] for all products. but only in 4 countries - Brazil, India, Japan, United States. https://support.google.com/merchants/answer/15066894?hl=en

I dont understand what google wants to add.

 

If someone could help me with it, I would be veryy grateful.

 

Replies 5 (5)

EmmanuelFlossie
Shopify Partner
3299 247 790

For apparel products, which include watches, you have to add the color attribute.

 

Please share the current checkout template you are using and or value.

 

Do not use @gmail.com instead make sure you use a matching email address from the domain.

 

Make sure you first advertise and target France, where you are located, not a foreign country, once you have built up a reputation for a bout half a year or so try to expand into other countries.

 

Make sure to show if an item is in or out of stock.

 

You may have more issues, so make sure to check:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

 

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Antoniose
Visitor
3 0 0

I use default checkout template although its domain redirects to https://ece96e-97.myshopify.com/checkouts its not my main domain cloclips.shop, maybe its the problem? Strange why all 180 countries its OK, but these 4 not.

 

I wont run google ads, I have youtube channel where I post videos and want that under videos were displaying my store products. Would I be able to make it for worldwide?

If I added business name because its needed but have not registered business and added to google maps, would it be a problem?

checko.PNG

EmmanuelFlossie
Shopify Partner
3299 247 790

Not everything, or every country, or every policy is checked at all times, Google checks things at random.

 

You need to check if you are submitting feeds in GMC, if yes, you need to comply with all policies.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Antoniose
Visitor
3 0 0

I didnt created any feeds. I still can't figure out what problem I have in the checkout, why I have an error, I've already read all the rules.

EmmanuelFlossie
Shopify Partner
3299 247 790

Based on the details in your first post, you linked google and youtube to google merchant center.

 

Checkout link template is for the buy now button on free listings which is setup in Google merchant center only. So as you shared this is an issue, you will have an active GMC account. Try to log into your GMC account.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.