Google Account Suspension

NancyL
New Member
2 0 1

I see other people struggling with this issue as well. I have tried to figure it out and I've read documentation until my head swims, but I just can't see what I've done wrong.

 

I have this message in my Google/Settings on Shopify: 

Account suspended due to policy violation:

  • Make sure your store is set up properly. Remove any placeholder images, templated text, or broken links.

None of my products are approved. I've gone through every listing to make sure everything is correct and each one has a UPC. I have policies in place. I honestly don't know what else to do at this point. 

 

Thank you!

 

Nancy
Fresh Coat Finishes

 

 

Replies 3 (3)
Maz
Shopify Staff
Shopify Staff
310 56 50

Hi @NancyL!

 

This can definitely be frustrating to have to deal with.

 

As Google shopping is a third party channel it can be tricky for Shopify to navigate as we do not enforce the account suspensions ourselves, that being said I am happy to provide you with some advice here.

 

Google flags certain words and prohibited content and then bans the product. Google does not share specific information as to what policy has been violated, however, you review the Google Shopping Ads Policy to ensure that you are not violating anything. As you have mentioned that you have implemented the fixes required, do you know if Google has already manually reviewed the account once again for you? If not, then you can request a manual review by filling out this form at this link here.  Alternatively, you can also request a review through the Google Merchant Center account by heading to Products > Diagnostics > Account issues. Once completed, this review typically takes up to three days, and Google will email you directly with the results. To help you out even further, I would recommend this page here, which is the Google support page for Policy Violations.

Your next option would be reaching to a Shopify Expert that specializes in Google Shopping. Experts are trusted, third-party agencies and freelancers who offer services for Shopify merchants, These can be found through our list of Shopify Experts here at this link.

 I know you are really busy, but I just wanted to also check, have you heard of Shopify Learn courses? Shopify Learn offers free online courses to help your business. Once you are signed up, you can access a wealth of information to help you and your business to succeed. You can explore more here! I do hope the suspension gets lifted for you very soon, but if you have any questions in the meantime don't hesitate to ask!

Maz | Social Care @ Shopify 
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NancyL
New Member
2 0 1

Thank you for the info. I haven't been able to find anything in the documentation that makes me say "Oh, that's what the problem is." I'm sure it's just my lack of knowledge, but if I don't know what the problem is, I can't fix it. I did request a re-review to see if any of my tweaks solved the problem. They didn't. I'll reach out to the experts. Thank you!

Maz
Shopify Staff
Shopify Staff
310 56 50

Hey @NancyL!

 

Thanks for getting back to me and letting me know. I totally hear what you're saying!

 

It's hard to know how to fix the issue when you do not know what it is exactly. I would first suggest trying to get them to re review and if that doesn't do the trick – then you can try the experts' page as you mentioned. Wishing you all the best luck!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog