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Google Merchant Center Mismatched domains

Solved
Hillside
Tourist
11 0 1

Hi 

I have been ill and had a week in hospital. I had to shut my store for the week so just put a password on it. It prob was not the best idea, but I had no option at the time. 

Everything is back up and running however I noticed my google ads is not getting impressions. When I checked Goggle Merchant it says I have an issue with mismatched domains. It only happened from the date I put the password on the website. Any ideas how to fix or will it just take time? 

Primary feed

Hillside_0-1629867964722.png

 

Accepted Solution (1)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1706 115 406

This is an accepted solution.

Sorry to hear you had to go to the hospital, and hope for a speedy recovery.

 

Most likely what happened is that when you shut down your store, the app was still sending products but with broken URLs. This can happen when products are not available for order and the app does not know it.

So make sure all products are active on your website and in stock. Then contact Shopify to submit a manual push. This means Shopify will push all data at once to Google. This should resolve the issue.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

View solution in original post

Replies 2 (2)
EmmanuelFlossie
Shopify Partner
1706 115 406

This is an accepted solution.

Sorry to hear you had to go to the hospital, and hope for a speedy recovery.

 

Most likely what happened is that when you shut down your store, the app was still sending products but with broken URLs. This can happen when products are not available for order and the app does not know it.

So make sure all products are active on your website and in stock. Then contact Shopify to submit a manual push. This means Shopify will push all data at once to Google. This should resolve the issue.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Hillside
Tourist
11 0 1

Thank you!