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Google Merchant center Misrepresentation suspension

Google Merchant center Misrepresentation suspension

Myscarfbotique
Visitor
2 0 0

My merchant center has been suspended for Misrepresentation,  I've made every effort to ensure that my account comply with shopping ads policies. However,  Google Support says i should provide photos ID of myself and business documents. 

I uploaded my Drivers licence and UTR letter that I received from HMRC on several occasions.  Google Support says they couldn't process the information that I submitted and my products remain unapproved. Google suggested tips on submitting my documents as follows:Capture the entire document including all four corners .

Your image must be readable,  in focus, and free of reflection and glare.

Incomplete or obscured documents and dark or blurry photos won't be accepted 

Uploading documents or photos other that what is requested may result in account suspension. 

 I have followed the tips and suggestions and each time I update and resubmitted I got the same result. 

I am a self-employed operating as a sole trader,  I don’t know what to do. The Misrepresentation means no business. This seems like a nightmare!

I would like some assistance/ suggestion in rectifying this issue please. See business below 

Lieldesigns.com 

Thanks 

 

Replies 3 (3)

robbthelip
New Member
4 0 0

Not sure either, interested too.

EmmanuelFlossie
Shopify Partner
3457 264 833

Did you choose individual or business when verifying.

Based on your info, you should choose individual.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Myscarfbotique
Visitor
2 0 0

Thank you for reaching out,

didn't notice any option for business or individuals, I was directed to a form to fill out and upload my documents to. I will definitely check this out.