Google Merchant Center Sales Tax Settings Keep Changing

JayGar999
New Member
3 0 4

I've set the Google Merchant Center sales tax to only collect in Indiana. I've set the sales tax in Shopify to only collect in Indiana as well. However, every couple of days the settings in Merchant Center switch back to showing that I'm collecting sales tax in ALL of the states and not just Indiana. I manually change them all back and, sure enough two days later they've changed back again. Anybody have any idea why this would be happening?

Replies 29 (29)
EmmanuelFlossie
Shopify Partner
1554 93 374

If you are using Shopify free shopping app, go to the app > settings > tax > make sure to choose manual submission.

 

When it changes automatically it means a app that is connected via content API is changing it.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
JayGar999
New Member
3 0 4

Thanks for taking the time to answer this... but when i go to settings>taxes I don't see anywhere to choose manual submission. Under the United States section if I hit the 'manage' button it shows that i'm set up to only collect taxes in Indiana. 

shopify-tax-settings.jpg

 

EmmanuelFlossie
Shopify Partner
1554 93 374

Ah, that's annoying, I thought it was the same as shipping settings that you could enable manual submission.

I recommend contact Shopify support and Google Ads support, to find out what the issue is. Most likely the current app is bugged. Alternatively use a different app. That only submits the feed.

 

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
EmmanuelFlossie
Shopify Partner
1554 93 374

I recommend simply using a different feed solution. All apps I tested, don't force tax settings. Meaning you can disable it.

It's only the free app, that has very limited features.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
EmmanuelFlossie
Shopify Partner
1554 93 374

If you are not using the free app, then you should be able to disable it. Best to contact support of the app you are using. Which one are you using?

 

For my clients, I use datafeedwatch and multip shopping feed by woolytech.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
EmmanuelFlossie
Shopify Partner
1554 93 374

Generally within Shopify, when someone uses the word APP, it refers to: https://apps.shopify.com/

Not the Shopify eCommerce platform itself.

It's impossible that you have no app installed for the data feed (unless you manually created a feed, but based on your info, that is not the case). And most likely you are using: https://apps.shopify.com/google?surface_detail=google+shopppin&surface_inter_position=1&surface_intr...

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
VickyC
New Member
3 0 0

I am having the same issue. Google kept on changing my tax setting even though my shopify store is not collecting tax.

EmmanuelFlossie
Shopify Partner
1554 93 374

Solution: Don't use the free app.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Ahira
Tourist
7 0 1

Anyone ever solve this? It's incredibly frustrating. I'm not sure which part of the puzzle is to blame, Shopify or Google Merchant. On one hand, I can see the issue being caused by the app API, but where is it getting the incorrect settings from?

bmb1
New Member
8 0 0

We recently found the fix. See the screenshot below.

 

You need to go to Online Store->Google->Settings and adjust your Shopify settings to manual.

 

bmb1_0-1638031122227.png

 

Ahira
Tourist
7 0 1

Thanks for the reply! This worked for the tax settings? What happened to the shipping estimates provided by Google? Did you have to enter those by hand?

bmb1
New Member
8 0 0

Yes, this stops the automatic load to Google.

 

On the Google Merchant side, you have to make sure to go to Settings->Sales Tax (Top right hand corner after you log into Google Merchant Center) and turn off every state you don't want sales tax on.

 

If you have a taxable state, flip it on, assign the correct sales tax % and don't forget to check the taxable box if you tax on shipping as well.

 

Screenshot example below:

 

bmb1_0-1638032431484.png

 

C-E-G-P
Tourist
4 0 0

Hello @JayGar999   look, I have entered here because they provided me with this link in shopify support and the first thing I see is your problem, to which I have no answer but I am having other types of problems and when reading your information, I am rethinking advertising there since when it is not one It is another thing, however I have the same articles advertised with the same information in google ads, and 2 by the way and they are going great, I don't understand why in one yes and the other not, even if they are 2 different platforms, the root of your feed is the same. And it is taking a lot of time from what really matters, which is to sell, so I will go to other channels.

user123456
Tourist
4 0 2

We have this problem as well.

user123456
Tourist
4 0 2

This is not the answer.

 

The problem is the settings you set in merchant center will be reset by shopify on the next sync.

EmmanuelFlossie
Shopify Partner
1554 93 374

That is an issue with the free app you are using. Nothing can be done to fix the tax being overwritten other than using a different data feed app.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
BRR
New Member
2 0 0

I'm having the same issue as well. Contacted Google support three times, they are absolutely clueless. Now trying shopify support and I'm sure they will just blow it off. Such a dumb issue to have that can't be fixed.

lymann
Tourist
8 0 3

I need to say that after having to manually change the sales tax setting every couple of days, it's been about a month since the last time I had to do it; since then, the sales tax settings have not changed for me. So it looks like somebody fixed this issue. I surely didn't change any setting at all from my side. @BRR try to manually change your sales tax settings and wait for a few days to see if you have still got the issue

user123456
Tourist
4 0 2

I ended up switching everything  to the simprosys google feed plugin and its been working great.