Google Merchant Error - 'Unable to view store on desktop'

Google Merchant Error - 'Unable to view store on desktop'

CHB1
Shopify Partner
19 1 2

Hi! Can someone please help me with this. I keep getting this Google Merchant Centre Error - 'Unable to view store on desktop' and 'Unable to view store on mobile'. But I can't figure out how to fix the errors on my products because the URL's look fine to me.  

Replies 6 (6)

EmmanuelFlossie
Shopify Partner
3721 284 857

If these issues happen to a few random products, then it should autoresolve in a week or so.

If the number of issues increases every day, then there is an issue, and I would suggest first looking at the robots.txt file and make sure to follow: https://support.google.com/merchants/answer/14526475?hl=en

 

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
CHB1
Shopify Partner
19 1 2
Hi!
Thanks for your response. I already looked at the Robots, txt file and
added the Googlebot fix as suggested on Google merchant centre. I have been
receiving these errors for about three weeks now.
EmmanuelFlossie
Shopify Partner
3721 284 857

if its the same products, consider checking with different ip's, browsers, computers to see if you can find an issue.

Maximize Your Google Shopping Performance
Get in touch for expert guidance. Need Google Merchant Center or Google Shopping support?
Get expert help from Emmanuel Flossie, a Google Shopping Specialist, Google Ads Diamond Product Expert, and award-winning Google Product Expert (Education 2021 & Tailwind Champion 2023).
CHB1
Shopify Partner
19 1 2

Hi! Excuse the delay. I have gone through each product yesterday and today and individually re-loaded their URL's onto Google merchant centre. Will see if that worked. Thanks! 

socialdk
Shopify Partner
1 0 0

Hi, I receive the same error. Did you solve it?

socialdk_0-1729247764325.png

 

CHB1
Shopify Partner
19 1 2

Hi!
Copying and pasting the direct URL links into merchant center for each product seemed to have fixed more than half of the products that were not visible on mobile or desktop. Give it a try.