Google Merchant Return Policy & Shipping Details Errors

[brandwise--owl]

Hi all,

I see lots of questions about Google Merchant Center issues with the GA4 migration coming closer, I can provide some one-on-one help to anyone needing it.

If you are seeing these errors from Google:

Missing field 'hasMerchantReturnPolicy' (in 'offers')

Missing field "ShippingDetails"  (in 'offers')

I will provide you with simple, clear directions on how to resolve this depending on your store's code.

Please send a private message here (click my username above this post and then click "send message"). Thank you!

[EmmanuelFlossie]

The simple and clear direction is to add the shipping and returns policy in Google Merchant Center > top right corner > gear icon > shipping and returns.

There is no need to add it again in the structured data. And can safely ignore the warning.

The intention of these two new attributes in the structured data is for merchants who do not have a Google merchant center account.

Hope this helps.

[Platima]

Hey great stuff ,thanks for that!

In my case, I did this, but then I also found that the one product that had these issues had a pile of 'GET' attributes in the URL.

I just excluded it from indexing, and all good!

Cheers

[kp7008]

Hi @brandwise--owl , Looks Like I can't send a message to start conversation. We have GMC and search console account and we have this problem. Can you tell me how we can resolve this error. It only occurs to certain product on our website. 

[EmmanuelFlossie]

Go to Google Merchant Center, and add the shipping and returns policy.

If you don't have Google merchant center, you can ignore the warning, as it is not applicable to you.

However, if you want to fix it regardless, here is the full code.

<!-- Copyright FeedArmy 2023 Version 3.21 -->
<!-- FeedArmy tutorial found at https://feedarmy.com/kb/shopify-microdata-for-google-shopping/ -->

<!-- CODE SETTINGS START -->
<!-- CODE SETTINGS START -->

<!-- ALPHA2 CODE Please add your alpha2 code, you can find it here: https://help.shopify.com/en/api/custom-storefronts/storefront-api/reference/enum/countrycode -->
{%- assign fa_product_id_alpha2_code = 'US' -%}

<!-- PRODUCT IDset your product id values are default, product_id, parent_id, sku-->
{%- assign fa_product_id = 'default' -%}

<!-- RETURNS How long is your returns policy in days? -->
{%- assign fa_return_days = 28 -%}

<!-- SHIPPING How much do customer need to spend for free returns, assign your currency? -->
{% if cart.currency.iso_code == 'USD' %}
    {%- assign fa_shipping_currency = "USD" -%}
    {% if fa_product_price >= "75" %}
        {%- assign fa_shipping_price = 0.00 -%}
    {%- else -%}
        {%- assign fa_shipping_price = 4.50 -%}
    {%- endif -%}
{%- endif -%}
{%- assign fa_shipping_handling_time_min = 0 -%}
{%- assign fa_shipping_handling_time_max = 1 -%}
{%- assign fa_shipping_shipping_time_min = 2 -%}
{%- assign fa_shipping_shipping_time_miax = 5 -%}

<!-- Disable / Enable shipping or returns true for enabled, false for disabled-->
{%- assign fa_returns = 'true' -%}
{%- assign fa_shipping = 'true' -%}

<!-- CODE SETTINGS END -->
<!-- CODE SETTINGS END -->

<!-- ==================================== -->
<!-- DO NOT EDIT ANYTHING BELOW THIS LINE -->

{%- if template contains 'product' -%}

{%- assign fa_current_variant = product.selected_or_first_available_variant -%}

{%- if fa_product_id == 'default' -%}
{%- capture fa_product_id_value -%}shopify_{{ fa_product_id_alpha2_code }}_{{ product.id }}_{{ fa_current_variant.id }}{%- endcapture -%}
{%- elsif fa_product_id == 'product_id' -%}
{%- capture fa_product_id_value -%}{{ fa_current_variant.id }}{%- endcapture -%}
{%- elsif fa_product_id == 'parent_id' -%}
{%- capture fa_product_id_value -%}{{product.id }}{%- endcapture -%}
{%- elsif fa_product_id == 'sku' -%}
{%- capture fa_product_id_value -%}{{ fa_current_variant.sku | escape }}{%- endcapture -%}
{%- endif -%}

{%- if cart.currency.iso_code == 'GBP' or cart.currency.iso_code == 'USD' or cart.currency.iso_code == 'JPY' or cart.currency.iso_code == 'AUD' or cart.currency.iso_code == 'AED' or cart.currency.iso_code == 'CAD' or cart.currency.iso_code == 'BWP' or cart.currency.iso_code == 'BND' or cart.currency.iso_code == 'DOP' or cart.currency.iso_code == 'GTQ' or cart.currency.iso_code == 'HKD' or cart.currency.iso_code == 'INR' or cart.currency.iso_code == 'ILS' or cart.currency.iso_code == 'YEN' or cart.currency.iso_code == 'KES' or cart.currency.iso_code == 'KOR' or cart.currency.iso_code == 'LBP' or cart.currency.iso_code == 'MYR' or cart.currency.iso_code == 'MXN' or cart.currency.iso_code == 'NPR' or cart.currency.iso_code == 'NZD' or cart.currency.iso_code == 'NIO' or cart.currency.iso_code == 'NGN' or cart.currency.iso_code == 'PKR' or cart.currency.iso_code == 'CNY' or cart.currency.iso_code == 'PHP' or cart.currency.iso_code == 'SGD' or cart.currency.iso_code == 'LKR' or cart.currency.iso_code == 'CHF' or cart.currency.iso_code == 'TWD' or cart.currency.iso_code == 'TSH' or cart.currency.iso_code == 'THB' or cart.currency.iso_code == 'UGX' or cart.currency.iso_code == 'KWD' or cart.currency.iso_code == 'CLP' or cart.currency.iso_code == 'BHD' -%}
{%- assign fa_product_price = fa_current_variant.price | money_without_currency | remove:',' -%}
{%- else -%}
{%- assign fa_product_price = fa_current_variant.price | money_without_currency | remove:'.' | replace: ',', '.' -%}
{%- endif -%}

<script type="application/ld+json" data-creator_name="FeedArmy">
{
  "@context": "http://schema.org/",
  "@type": "Product",
  "@id": {{ canonical_url | json }},
  "name": "{{ product.title | strip_html | escape }}",
  "url": "{{ shop.url }}{{ product.url }}",
  "sku": "{{fa_product_id_value}}",
  {%- if product.variants.first.barcode.size >= 12 and product.variants.first.barcode.size <= 14 -%}
  "gtin": {{ product.variants.first.barcode }},
  {%- endif -%}
  "productID": "{{ product.id }}",
  "brand": {
    "@type": "Brand",
    "name": "{{ product.vendor | escape }}"
  },
  "description": {{ product.description | strip_html | json }},
  "image": "https:{{ product.featured_image.src | img_url: '1500x1500' }}",
  {%- if product.variants -%}
    "offers":
      {
        "@type" : "Offer",
        {%- if fa_returns == 'true' -%}
        "hasMerchantReturnPolicy": {
          "@type": "MerchantReturnPolicy",
          "applicableCountry": "{{ fa_product_id_alpha2_code }}",
          "returnPolicyCategory": "https://schema.org/MerchantReturnFiniteReturnWindow",
          "merchantReturnDays": {{ fa_return_days }},
          "returnMethod": "https://schema.org/ReturnByMail",
          "returnFees": "https://schema.org/FreeReturn"
        },
        {%- endif -%}
        {%- if fa_shipping == 'true' -%}
        "shippingDetails": {
          "@type": "OfferShippingDetails",
          {% if fa_shipping_price %}
          "shippingRate": {
              "@type": "MonetaryAmount",
              "value": {{ fa_shipping_price }},
              "currency": "{{ fa_shipping_currency }}"
          },
          "weight":{
              "@type": "QuantitativeValue",
              "value" : "{{ product.variants.first.weight | weight_with_unit }}"
          },
          {%- endif -%}
          "shippingDestination": {
            "@type": "DefinedRegion",
            "addressCountry": "{{ fa_product_id_alpha2_code }}"
          },
          "deliveryTime": {
            "@type": "ShippingDeliveryTime",
            "handlingTime": {
              "@type": "QuantitativeValue",
              "minValue": {{fa_shipping_handling_time_min}},
              "maxValue": {{fa_shipping_handling_time_max}},
              "unitCode": "DAY"
            },
            "transitTime": {
              "@type": "QuantitativeValue",
              "minValue": {{fa_shipping_shipping_time_min}},
              "maxValue": {{fa_shipping_shipping_time_max}},
              "unitCode": "DAY"
            }
          }
        },
        {%- endif -%}
        "priceCurrency": "{{ cart.currency.iso_code }}",
        "price": "{{ fa_product_price }}",
        "itemCondition" : "http://schema.org/NewCondition",
        "availability" : "http://schema.org/{% if fa_current_variant.available %}InStock{% else %}OutOfStock{% endif %}",
        "url" : "{{ shop.url }}{{ fa_current_variant.url }}",
            {%- if fa_current_variant.image -%}
              {%- assign variant_image_size = fa_current_variant.image.width | append: 'x' -%}
              "image": "https:{{ fa_current_variant.image.src | img_url: variant_image_size }}",
            {%- else -%}
              "image": "https:{{ product.featured_image.src | img_url: '1500x1500' }}",
            {%- endif -%}
            {%- if fa_current_variant.title != 'Default Title' -%}
              "name" : "{{ product.title | strip_html | escape }} - {{ fa_current_variant.title | escape }}",
            {%- else -%}
              "name" : "{{ product.title | strip_html | escape }}",
            {%- endif -%}
            {%- if fa_current_variant.barcode.size >= 12 and fa_current_variant.barcode.size <= 14 -%}
              "gtin": {{ product.variants.first.barcode }},
            {%- endif -%}
			        "sku": "{{fa_product_id_value}}",
            {%- if product.description != blank -%}
            "description" : {{ product.description | strip_html | json }},
            {%- endif -%}
          "priceValidUntil": "{{ 'now' | date: '%s' | plus: 31536000 | date: '%Y-%m-%d' | uri_encode | replace:'+','%20' }}"
      }
    {%- if product.variants.size > 1 -%},
      "additionalProperty": [{
        "@type": "PropertyValue",
        "propertyID": "item_group_id",
        "value": "{{ product.id }}"
      }]
      {%- endif -%}
    {%- if product.metafields.spr.reviews -%}
    {%- assign fa_rating = product.metafields.spr.reviews | split: '"reviewCount": "' | last | split: '"' | first | plus: 0 -%}
    {%- if fa_rating > 0 -%}
    ,"aggregateRating": {
     "@type": "AggregateRating",
     "ratingValue": {{ product.metafields.spr.reviews | split: '"ratingValue": "' | last | split: '"' | first | plus: 0 }},
     "ratingCount": {{ product.metafields.spr.reviews | split: '"reviewCount": "' | last | split: '"' | first | plus: 0 }}
    }
    {%- endif -%}
    {%- endif -%}
  {%- endif -%}
}
</script>
{%- endif -%}
<!-- Copyright FeedArmy 2023 Version 3.21 -->