Solved

Google Merchant Shipping Delivery time

Rubik
Tourist
14 0 1
Hello, 

we offer digital products in the store as instant downloads. When shipping, I chose custom flat rate (no transit time). In Google merchant, however, the delivery time for the countries is shown as 2-8 days. How can I change this to 0? The shipping costs are already free and are also displayed as such in Google merchant. Thanks very much

 


Hello, we offer digital products in the store as instant downloads. When shipping, I chose custom flat rate (no transit time). In Google merchant, however, the delivery time for the countries is shown as 2-8 days. How can I change this to 0? The shipping costs are already free and are also displayed as such in Google merchant. Thanks very much
 

 




Hello, we offer digital products in the store as instant downloads. When shipping, I chose custom flat rate (no transit time). In Google merchant, however, the delivery time for the countries is shown as 2-8 days. How can I change this to 0? The shipping costs are already free and are also displayed as such in Google merchant. Thanks very much

 

Accepted Solution (1)
EmmanuelFlossie
Shopify Partner
3106 228 742

This is an accepted solution.

Yes that sounds correct, as indicated digital goods are not allowed, hence why there is no such concept as no shopping.

The only way you can move forward, but most likely you will get suspended, is to add a value of zero for your shipping rate.

First, disable the shipping settings in the Google Shopping & Youtube app. Then set the manual shipping rates. Your manually added rates will not be removed if done correctly.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 5 (5)

Rio
Shopify Staff
294 20 42

Hey, @Rubik

 

Rio here from the Shopify Community Team. Unfortunately, Google does not allow the sale of digital products through its platform. You can find more information about this policy on their website.

 

As an alternative, I would suggest listing them on Etsy as Etsy does allow the sale of digital products.

Rio | Shopify 
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Rubik
Tourist
14 0 1

Hello thanks for the reply. I checked your link and could see that google doesn't allow digital books. We sell software and many websites sell it too - on google ads.

EmmanuelFlossie
Shopify Partner
3106 228 742

You can change your shipping costs in Google Merchant Center > gear icon > shipping

 

However as indicated, generally digital products are not allowed, you may expect a suspension at any time, so take this into consideration.

 

If you sell software, then you need a official certification from the manufacturer. Even then it's very likely you will get suspended at any time.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Rubik
Tourist
14 0 1
 

 Shopify automatically syncs with Google Merchant. When I remove shipping rates from shopify, all products are rejected in Google Merchant even though the products are marked as Digital Download with no shipping. If I choose a custom flat rate (no shipping time), the delivery time is 2-8 days depending on the country. Do I have to manually set everything to 0 for 38+ countries in google Merchant? Is it somehow automatic?

EmmanuelFlossie
Shopify Partner
3106 228 742

This is an accepted solution.

Yes that sounds correct, as indicated digital goods are not allowed, hence why there is no such concept as no shopping.

The only way you can move forward, but most likely you will get suspended, is to add a value of zero for your shipping rate.

First, disable the shipping settings in the Google Shopping & Youtube app. Then set the manual shipping rates. Your manually added rates will not be removed if done correctly.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.