Google Merchant - Website or online store needs improvement

rkl1975
Visitor
3 0 0

Hello,

   Received a suspension from Google Merchant Center. Seeing if we can get some help diagnosing my website https://ourdesistyle.com. We've gone thought the site and resolved the issues found. Also went in GMC and verified everything is correct. However they still rejected it on the request for a review. Inputs would be greatly appreciated. 

 

 

Hi there,


During our policy review we still found an issue on your account: Our Desi Style (XXXXXXXXXXX) that requires your attention. As a result, your product listings and/or Shopping ads will continue to have limited visibility.


According to our findings, your website is missing some basic requirements to ensure customers have a seamless shopping experience. Learn more about our editorial and technical requirements to ensure your account and products are active with full functionality.


How to fix

  1. Read our policies to learn what we don't allow and check the below “What to do” section 
  2. Fix any other open policy violation in your account.
  3. Request a review of your account.
    1. If your Merchant Center account is still within the warning period, it will automatically be reviewed again at the end of the warning period. If your account is affected and you've taken action to resolve the issue, request a Merchant Center account review.
    2. If you participate in a third-party program, request a review there or fill out this form.*


What to do

  • Review the domain name you entered in Google Merchant Center to make sure it's accurate.
  • Make sure there are no broken links on your website.
  • Make sure there are no placeholder images or text on your website.
  • Make sure that the product details and categories on your website match those in your product data.
  • Make sure that the information on your website is complete and specific to your store and products. For example, your return and/or refund page must be accurate and specific to your business, and not just a generic page.
  • Make sure that your website contains complete and reliable information about your business.
  • Make sure that you maintain a verified phone number and business address on your website.

Learn more about how to fix this policy issue


When to fix

We recommend you take immediate action resolving all reported account issues. Currently, the status of your account per program is the following:

  • Free listings: Your product listings already have limited visibility.
  • Shopping ads: Your Shopping ads are not displayed.

We want you and your business to be successful and get the most out of your product listings and/or ads. If you believe our findings are an error or you’ve fixed the issues, we want to help. Use the “Request review” button  in Diagnostics page of your Merchant Center account to request an account reevaluation. You can also contact us if you have any questions. 


Sincerely,
The Google Merchant Center Team

Replies 2 (2)

EmmanuelFlossie
Shopify Partner
3058 226 734

Are you located at the address you show on the website? It does not look real.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
rkl1975
Visitor
3 0 0

We are located at this address and it comes up in google maps.