Got an email phishing scam

BanhXeoBlankets
New Member
1 0 0

Hi guys so I just woke up to check my emails and wasn’t paying attention and saw an email that was Shopify and clicked on the link. I put in all my info and etc. I realized it was a fake account so I quickly changed my password right away and added a two step authorization, should I be fine? 

Reply 1 (1)
Nia
Shopify Staff
170 15 24

Hi, @!

I appreciate that you have taken quick action in changing your password and enabling two-factor authentication when realising this was a phishing email. Can you also ensure you've completed the following -

  • Check your banking details for Shopify Payments and update them if necessary.
  • Check and update your banking details for PayPal and any other payment providers you have configured.
  • Review your general account settings to make sure all other information is correct.
  • Follow government guides to protect your identity and sensitive information.

Here is an Account Security Overview guide from our Shopify Help Centre that you can also read through and ensure all has been completed to further tighten the security of your store. If at any moment you have found your account has been compromised, reach out to our 24/7 Support Team immediately so our Account Integrity team can step in and take any necessary measures.

I would also like you to forward this phishing email along with the headers to safety@shopify.com so our team can analyze the information and follow up. In order to get the email headers, you can follow the steps provided in this guide!

Nia | Social Care @ Shopify 
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