Ground Advantage Shipping by USPS from Shopify isn't an option anymore?

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Ground Advantage Shipping by USPS from Shopify isn't an option anymore?

thatbikinigirl
Excursionist
19 0 25

Hello! I ship strictly with USPS Ground advantage. Today I went to fulfill my orders like I normally do and the option to select ground advantage went away. It doesn't even show up in the area where you would select the shipping. I've gone through all of my shipping settings and made sure that my dimensions for my packages are all correct and everything I ship is under an ounce or two since it's swimwear and very tiny/lightweight items. Anyone else having a problem with this or know how to resolve? It just happened today. Might be a glitch. 

 

Screenshot 2024-10-05 at 3.10.45 PM.png

Accepted Solution (1)

Clay_Impress
Tourist
8 1 2

This is an accepted solution.

They finally fixed it!

View solution in original post

Replies 46 (46)

bolotiestore
Visitor
1 0 5

I am having the exact same issue

thatbikinigirl
Excursionist
19 0 25

Did you contact anyone at Shopify who is helping you resolve? I'm sorry to hear you're having the same issue 😞 It's super annoying!

ivangrajales
Tourist
9 0 2

same issue here

thatbikinigirl
Excursionist
19 0 25

Let me know if anyone at Shopify is helping you resolve it. I have some urgent orders to fulfill, I'm sure you do too. Hoping this gets fixed soon!!

Armoniapr
Tourist
7 0 7

Have you considered trying Pirate Ship as a temporary alternative? It could help keep your shipments moving while Shopify sorts this out.

thatbikinigirl
Excursionist
19 0 25

Yes! Thank you so much for sharing. Their discounts are the same as Shopify so that's why I didn't really want to download a separate app to buy my shipping labels, but this is an amazing temporary solution while they sort this out. Thank you again so much for suggesting this.Screenshot 2024-10-06 at 11.06.38 AM.png

YukoY
Excursionist
18 0 9

I am in Hawaii and I had the same problem but I was able to choose USPS Ground Advantage using the Pirate ship. Thank you for the suggestion! 

Yuko
PuakenikeniDzns
Visitor
2 0 0

Thank you for sharing this! I found Shipping Easy and will try and fulfill orders with that. Another good alternative, plus I've used them before.

bakim123
Tourist
4 0 6

We have the same problem and it seems USPS Ground Advantage is missing for order that going to HI or PR.

thatbikinigirl
Excursionist
19 0 25

So weird! I currently have a support ticket with Shopify so I’ll post an update if there is one. 

So far, I’ve tried Shopify’s shipping calculator and ground advantage shows up when I ship from California to New Jersey for example. Only contiguous USA domestic. I am based in Hawaii and my business has used GA for the last 5 years so I’m not sure why it stopped being available now. I really hope it’s not a permanent change. 

I also tried to use Shopify calculated shipping instead of my flat rates. I only selected GA as the option to show for customers and it still doesn’t show up. Both on my end for fulfilling the order and on their end for shipping options because it’s coming from my Hawaii address. 

I also tried to change my origin zip code and it didn’t show up because the customers address is also going to Oahu. I have orders to ship and this is pretty urgent. I’m not gonna use priority mail for all my orders so I hope this gets fixed quickly. 

bakim123
Tourist
4 0 6

Just got an update from Shopify support said their dev team is investigating. 

Balarajewelry
Visitor
2 0 1

I have the same issue today

thatbikinigirl
Excursionist
19 0 25

Ugh I'm so sorry! Let me know if you find out anything from Shopify. I also posted to reddit. I'll post any updates here 🙂

pilsnerish
Visitor
2 0 3

Same issue here. Ground Advantage is missing for HI and AK as well as AE for military bases.

thatbikinigirl
Excursionist
19 0 25

Thank you so much for replying to this thread!! Hopefully it gains some traction and we’re able to get this fixed from Shopify. Have you tried reaching out to them for solutions? I’ll post any updates here too. Currently waiting on a response from a support ticket. 

Armoniapr
Tourist
7 0 7

Hello! I’ve been experiencing the same issue today. I usually ship with USPS Ground Advantage as well, but the option has disappeared from the selection area when fulfilling my orders. I checked all my shipping settings, confirmed the package dimensions are correct, and the items are very lightweight since I’m shipping swimwear. It seems like it might be a glitch.

I contacted Shopify customer service, and they informed me that they’ve reached out to their Shipping Team for further investigation. However, since the team is only available from Monday to Friday, they won’t be able to look into it until the next business day. I’ll keep the conversation going via email and will update once I hear back from them via email.

Has anyone else had this issue before and found a solution? Appreciate any advice or tips!

Clay_Impress
Tourist
8 1 2

I'm freaking out. We're located in Hawaii, and it looks like they took away Ground Advantage. We could absolutely purchase our shipping labels from USPS or Pirate Ship, but the major issue is that our customers are not seeing an affordable shipping option when they check out. Our sales since yesterday afternoon have been horrible. This is thousands of dollars in sales because people are walking away because they don't want to pay double for shipping. 

Shopify help is useless. They say all of our shipping settings are correct so they can't do anything. I sent a link to this thread and urged them that this was a very urgent issue. It doesn't seem like that's getting me anywhere at all, however. 

As a stopgap fix for the expensive rates shown to customers, I just added a custom flat rate shipping rate for our domestic orders. If you do this, make sure to choose a rate which reflects the new Holiday shipping rates mentioned in this document: 
https://about.usps.com/newsroom/national-releases/2024/0905-usps-proposes-temporary-rate-changes-for...

(Since these new rates were supposed to start today, I'm assuming that's why this "glitch" occurred today. Someone in the Shopify Shipping team messed up real bad.)

thatbikinigirl
Excursionist
19 0 25

Shipping team doesn't work on weekends I guess haha. That's crazy. Anyways here's a screenshot of my message with Jay from Shopify support. Been super helpful in helping me troubleshoot but I already tried everything they recommended.Screenshot 2024-10-06 at 10.50.54 AM.png

Clay_Impress
Tourist
8 1 2

I hope they understand that waiting a day to get back to us on this is unacceptable. Yes, there was a rate increase, as there always is around this time of year. However, USPS is still offering Ground Advantage for Alaska, Hawaii, and PR, so there's no reason Shopify should have removed this option for the noncontiguous states and territories. This has to have been a mistake, a mistake that is costing their customers thousands in sales. (I'm sure your sales are down, and your abandoned carts are way up since yesterday afternoon.)

I'm not satisfied at all with their response to this issue. 

thatbikinigirl
Excursionist
19 0 25

I agree with you 100000000%. I'm too scared to check my abandoned carts lol but I've had zero sales today when weekends are usually poppin' so yeah this is urgent and it sucks! I reallyyyyy hope they fix it soon. Also yes you're right, usually the rate increases are just there the next day when you buy the labels. It shouldn't have removed the option to use that particular service altogether. So strange. 

TKnell
Visitor
1 0 0

Territories only. Haha. Someone doesn't know that Alaska and Hawaii are states? 

thatbikinigirl
Excursionist
19 0 25

Also thank you so much for including the shipping rate increase document from USPS. That could totally be related!!

YukoY
Excursionist
18 0 9

I'm in Hawaii and I don't see the USPS Ground Advantage anymore. I wonder if they took it away from HAWAII? 

Yuko

konasoap
Tourist
3 0 4

I've got the same problem.  I'm in Hawaii and have no ground advantage rates.  Only priority rates.  I tried changing rates, adding products, etc.  Nothing... I've spoken to two reps and they havent been able to get an answer yet.  It has escalated.  I'm waiting to hear back.  I had the ground rates yesterday until the afternoon and then it disappeared.  

thatbikinigirl
Excursionist
19 0 25

Mahalo for sharing!! We will get this fixed soon, I know it 🙂 Thankfully most of Shopify support is on Ottowa time so at midnight for us tonight, hopefully they're getting on it. I'll probably just do priority mail labels for the couple orders I got this weekend. 

pilsnerish
Visitor
2 0 3

It's not even that they can't choose the rates, it's that you can't fulfill them. I had purchases on Friday that I'm fulfilling today and I cannot buy Ground Advantage labels even though that's what the customers paid for. Seems to be a bug or an update that nobody was informed about.

Clay_Impress
Tourist
8 1 2

If you need a work-around, you can fulfill orders over on Pirate Ship. This way you'll at least be able to ship out your orders for a reasonable cost. 

YukoY
Excursionist
18 0 9

Me too! I don't see USPS Ground Advantage anymore today.

Yuko

konasoap
Tourist
3 0 4

I got an update and Shopify has acknowledged there is a problem with shipping from Hawaii. I know it’s not a lot but at least they are now aware of it. 

AnointedAK
Visitor
2 0 0

Having the same issue out here in Alaska. Hopefully it’s fixed soon.

MeatBossPR
Visitor
1 0 0

Same here. Trying to ship from Orlando to PUERTO RICO  and today disappear

Armoniapr
Tourist
7 0 7

We contacted Shopify support, and they indicated that the issue is being escalated and expected to be resolved within the next 2 to 3 hours.

Armoniapr
Tourist
7 0 7

We reached out to Shopify support, and they indicated that the issue is being escalated and is expected to be resolved within the next 2 to 3 hours.

AnointedAK
Visitor
2 0 0

Hopefully that’s an honest time frame. Having the same issue with every single order. Based out of Alaska, here. 

rlcweb
Visitor
2 0 2

Here's the latest update from Shopify Support:

"Our developers have confirmed that a recent change to the USPS rate card has temporarily disabled USPS Ground Advantage label purchase and rates at checkout for domestic destinations outside the continental USA (Hawaii, Puerto Rico, Alaska, Guam, etc) The developers are aware and working on the issue. At the same time, we don’t currently have a timeline for a fix, but this is expected to get resolved as soon as possible. In the interim, you can purchase labels using other USPS services or other carriers like UPS."

thatbikinigirl
Excursionist
19 0 25

haha they’re like “please pay $29 for a UPS label in the meantime when you normally pay $4.”

 

Thank you so much for sharing this rlcweb we all appreciate the update. Hoping for a speedy fix soon, I’m sure we all have orders to ship 😭

annarosa
Shopify Partner
5 0 17

I Have the same issue in all my stores. I am in Puerto Rico. The OLD COLONY OF USA. 🙄

Armoniapr
Tourist
7 0 7

I'm from Puerto Rico as well, and it seems like Shopify is still working on resolving the issue, but no changes so far. Four hours ago, they told me it would be fixed, but nothing yet.

Armoniapr
Tourist
7 0 7

This was the response I received from Shopify:

"To be transparent with you, Héctor, there isn't a specific timeline as our developers are the ones working on it. We are aware of this and want it resolved as soon as possible. Of course, we all want the best for our merchants."

Clay_Impress
Tourist
8 1 2

I hope they understand how utterly unacceptable this is. This is killing our sales! My abandoned cart numbers are through the roof. We can ship with Pirate Ship or directly with USPS, but again, the real issue is that our customers are walking away from their orders when they see that shipping is so expensive! 

Armoniapr
Tourist
7 0 7

I recommend setting fixed shipping rates in your store to avoid impacting the customer experience during checkout. You can then generate the shipping labels using Pirate Ship, allowing you to continue fulfilling orders without scaring customers away with high shipping costs. This could help reduce the number of abandoned carts and maintain sales while Shopify resolves the issue.

PuakenikeniDzns
Visitor
2 0 0

Mahalo for starting this thread! I thought I was going crazy seeing only USPS Priority being offered.

Clay_Impress
Tourist
8 1 2

This is an accepted solution.

They finally fixed it!

thatbikinigirl
Excursionist
19 0 25

YESSAHHHHHHH MAHALO CLAY_IMPRESS for the update!! I was using pirate ship for the day and already over it haha happy shipping, team! 💖🤙🏼🫶🏼

konasoap
Tourist
3 0 4
It got cheaper. Mines .47 less than before. Probably put the old rates back
and will increase them as they funnel through the problem. At least there
back. Yeah!
chiaki_bps
Visitor
1 0 0

Mahalo😆🌺