Gtin is required for this product.

Solved
Boni
Excursionist
21 0 3

Hi Team!

 

When trying to publish products to our google sales channel it doesn't get approved because "Gtin is required for this product."

Even after inputting a barcode in the text box for "Barcode (ISBN, UPC, GTIN, etc.)", the product still doesn't get approved for our google sales channel.

One of the products this happens to is :

Any reason why?

 

Thanks in advance! 🙂

 

Regards,

 

Boni

 

 

Accepted Solution (1)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1553 93 374

This is an accepted solution.

Supplement products require to follow a lot more scrutiny compared to non medical/healthcare/supplement products.

Meaning the whole website is checked, make sure you have no claims and statements on your products, even for products you don't list on Google Shopping.

Make sure your barcodes are real, from the packaging or manufacturer and you have added the brand value.

Double check Google has received the data in Google Merchant Center > products > all products > click on the product > scroll to the bottom > final attributes.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

View solution in original post

Replies 6 (6)
Solutions1
Trailblazer
152 12 23

Hello Boni!

Common unique product identifiers include Global Trade Item Numbers (GTINs), Manufacturer Part Numbers (MPNs), and brand names. Not all products have unique product identifiers. However, if your product does have one, especially a GTIN, providing it can help make your ads and listings richer and easier for users to find. If your product doesn’t have a UPI, you’ll tell us so in your product data.

  • Used only in Japan
  • Japanese Article Number (JAN), also called GTIN-13
  • 8 or 13 numeric digits
  • A unique numerical identifier for commercial products that's usually associated with a barcode printed on retail merchandise.

May be you are missing out the exact format thats why its not approving

I am here to help can reach out to me to solve this issue

Thanks

Solution1

EmmanuelFlossie
Shopify Partner
1553 93 374

This is an accepted solution.

Supplement products require to follow a lot more scrutiny compared to non medical/healthcare/supplement products.

Meaning the whole website is checked, make sure you have no claims and statements on your products, even for products you don't list on Google Shopping.

Make sure your barcodes are real, from the packaging or manufacturer and you have added the brand value.

Double check Google has received the data in Google Merchant Center > products > all products > click on the product > scroll to the bottom > final attributes.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Bilal88
New Member
1 0 0

Hello,

 

I have a question to this problem. I did as you proposed and the products are listed on Google Merchant Center and they are active. But its says on my Shopify Backend that the majority of my products are not active and that I should add GTIN's to each product.

 

Our shop is in Germany and we use EAN-codes here and I add them to each product but Shopify doesn't accept it. Is there a bug on Shopify because on Google Merchant Center they are active?

 

Kind regards,

 

 

EmmanuelFlossie
Shopify Partner
1553 93 374

I recommend using Google Merchant Center, to read and check issues in the diagnostics panel. Don't use Shopify as Shopify in this case is 3rd party.

 

Reading info at source is best.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Athena2029
New Member
1 0 0

Can you help me solve this problem?

EmmanuelFlossie
Shopify Partner
1553 93 374

If you have barcodes, and you have submitted them and you are using the free app, then you need to set the custom products value to false by going to Shopify > sales channel > google > manage availability.

More info: https://feedarmy.com/kb/fixed-shopify-barcodes-gtin-not-showing-in-google-merchant-center/

 

If you don't have barcodes, then you need to use feed rules to remove data. Official guide: https://support.google.com/merchants/answer/7450276?hl=en

 

My guide (view the video): https://feedarmy.com/kb/fix-incorrect-product-identifier-mpn-in-google-merchant-center/

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.