Solved

Hamburger menu and search bar not working on mobile. Please help.

kcoates12
New Member
6 0 0

My main page isn't allowing customers to click on drop down menu from mobile.

 

It's not loading at all. Please help me. 

 

www.soapnn.com

Accepted Solution (1)
leefrankis
Excursionist
14 2 5

This is an accepted solution.

if you are familiar with how to code, you can go in and delete this line - it's probably in your theme.liquid file near the bottom

 

<script src="https://apps.thescorpiolab.com/instablog/public/instablog-website.js"></script>

 

i havent been able to find out what the scopio lab is, their website is weird and very slow too.

View solution in original post

Replies 13 (13)

leefrankis
Excursionist
14 2 5

Hey!

 

The problem is coming from the popups you have on your page. After the popups appear you can use the menu correctly. If those popups are apps you have installed, maybe they need to go, there's apps that you can use to show a popup without breaking your site!

 

hope this helps.

 

cheers,

Lee

leefrankis
Excursionist
14 2 5

Upon further inspection i think the problem might be the upPromote thing you have installed, seems to really slow everything down.

kcoates12
New Member
6 0 0

Hi,

 

Thank you so much. So I uninstalled the upPromote app and a few other apps. It's still not working at the moment. Any other recommendations?

leefrankis
Excursionist
14 2 5

Hey,

 

sorry that didnt solve the issue. I can still see that the page is taking a very long time to load. What is happening is the javascript that is used to display the menu when you click the hamburger icon is being delayed until after the page load. 

 

what other apps have you installed? 

 

if you visit this link (google pagespeed) you can see your page is being massively slowed down:

https://pagespeed.web.dev/analysis/https-www-soapnn-com/8st3vuk79a?form_factor=mobile 

 

have you made edits to the code yourself?

kcoates12
New Member
6 0 0

Hi, no I haven't done anything to the code. Shopify admin originally said it was the TipTop - TikTok shippable app. So they deleted the code for that in theme.liquid which didn't fix the issue. 

These are the only apps I have now. 

IMG_4455.png

leefrankis
Excursionist
14 2 5

could be this scorpio lab thing, seems to take 20s to load. try getting rid of that.Screenshot 2023-07-13 232710.png

kcoates12
New Member
6 0 0

Hmmm, that's not displaying as an app. Let me figure out how to delete that.

leefrankis
Excursionist
14 2 5

This is an accepted solution.

if you are familiar with how to code, you can go in and delete this line - it's probably in your theme.liquid file near the bottom

 

<script src="https://apps.thescorpiolab.com/instablog/public/instablog-website.js"></script>

 

i havent been able to find out what the scopio lab is, their website is weird and very slow too.

kcoates12
New Member
6 0 0

Omg I think this fixed it!! The drop down menu is working from mobile now.

 

leefrankis
Excursionist
14 2 5

Awesome! Glad I was able to help! Good luck with your store!

kcoates12
New Member
6 0 0

And the page is loading so much quicker.

 

Danmuges
Excursionist
37 0 6

Im having the same problem but i dont think its app related. could you please do a quick check for me? ive been searching for hours.

 

www.oasiscoral.com.au. hamburger menu not opening until clicked multiple times and sub menus look blank

 

thanks

Don
Shopify Staff
2777 199 390

Hi there, @Danmuges!

 

I was able to visit your site and use the hamburger menu with no issue from my location.

 

If you do have any apps or code edits that are in place for your menus or homepage, that is where I would recommend you start troubleshooting to see what might be causing this issue on your end. 

Don | Social Care @ Shopify 
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