handling mutiple country warehouses? emphasis on customer experience

[shoptube56]

UK based shop currently fulfilling from UK only.  I'm opening a second shipping depot in USA very soon. 

There appears to be more than one way to handle the customer experience side of multiple country fulfillment.  Is there a best practice?  From my research, it looks like the following options are generally used:

1. create specific shopify instances for each country.  This seems expensive and complicated and lots of duplicate work. 

2. Hide items between warehouses by using a geo-blocker app of some sort?  seems prone to failure and brittle. 

3. create multiple shipping zones with SKUs scoped to specific zones.  I have almost 1000 SKUs so this option seems like a management nightmare.

4. third-party warehouse management app that managers orders and fulfillment, but again overly expensive and a lot of duplicate work.

Anyone have any tips or best practices when it comes to rolling out a new country fulfillment center?

[PageFly-Theodor]

Hi @shoptube56 ,
This is Theodore from PageFly - Shopify Page Builder App.

You're opening a second fulfillment center in the USA for your UK shop. Here's how to handle the customer experience for multi-country fulfillment:

Options:

1. Separate Shopify Instances (NOT RECOMMENDED): Expensive, complex, duplicate work.
2. Geo-Blocking Apps: Simple setup, but limited functionality and prone to errors with large catalogs.
3. Multiple Shipping Zones: Good for basic fulfillment, allows different shipping rates per zone. Management complexity increases with SKU count. (Considerable for your 1000 SKUs)
4. Warehouse Management Apps: Streamlines fulfillment, automates inventory, reduces errors. Can be expensive and require integration effort.

Best Practices:

• Start Simple: Consider a multi-warehouse management app if managing zones feels overwhelming.
• Inventory Management: Ensure accurate inventory levels across locations to avoid overselling.
• Customer Communication: Clearly communicate shipping times, delays, and return policies based on fulfillment location. Update product pages accordingly.
• Scalability: Choose a solution that can grow with your business.

Additional Tips:

• Research multi-warehouse management apps in the Shopify App Store.
• Contact Shopify Support for additional guidance.

Best regards,
Theodore | PageFly

[shoptube56]

Hiya!  Thank you for the excellent explanation!  It looks like the path of least resistance is to setup multiple shipping zones first.  If it gets too complicated to manage, I will try looking in the Shopify App Store. 

For SKU/Barcoding, I think if I embed the warehouse location into the SKU schema, it will make management a lot easier.  e.g. 222-333-USA-01 vs 222-333-UK-01.  I will have identical products split across locations.  Any tips on this strategy? 

Thank you so much for your help!

[techspawn]

Consider using the Shopify Market feature for it. It will help you redirect users to those markets. You can have a separate currency for those markets.
You also have to configure the shipping profile properly and may consider syncing fulfillment location stock with third-party warehouse management app.

If you need a simple setup, consider hiding products or making them unavailable based on your fulfillment zones. I developed the app MultiLoca: Location Stock Info to help you achieve that. You can also maintain location-wise collections and then redirect users from specific Countries to those collections.