Has anybody been getting these fraud emails

Vvel
Explorer
84 2 11

Screenshot_20211117-150839_Gmail.jpg

Reply 1 (1)
Ryder
Shopify Staff
446 55 86

Hey, @Vvel!

 

Thanks for bringing this phishing email to our attention. Have you clicked any links within the email, and/or entered any of your account information at any time?

 

If you have, please promptly open a ticket with our Support Team in the Help Center by logging in, selecting your shop, searching a topic, and clicking 'Continue' at the bottom of the page.

 

17-49-184-17141

 

 

This will redirect you to our available support channels where you'll be able to connect with a Support Advisor to let them know that you've received a phishing email and were advised to have your ticket escalated as necessary.

 

If you haven't clicked any links within the email, nor entered any of your account information at any time, we ask that you forward the original email headers over to our Safety Team at safety@shopify.com. Please keep the email subject as is - do not change it.

 

In either case, we also recommend you consider enabling two-step authentication if you haven't already to facilitate a more secure login process.

 

If you have any questions about any of these steps, please let me know! Cheers.

Ryder A. | Social Care @ Shopify 
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