Has anyone else faced this?- Shopify hasnt payed me out yet

[Oneummah]

Hello Shopify Community,

I am posting here out of sheer frustration after nearly a year of waiting for a resolution from Shopify regarding my unpaid funds. Despite multiple follow-ups with customer service every month, I have received the same vague responses each time, with no explanation or concrete action to resolve the issue.

To make matters worse, I have been paying hundreds of dollars in subscription fees during this time just so I can continue to access Shopify’s customer service. Yet, nothing has changed. My funds are still being withheld, and I have not been provided with a valid reason or timeline for payout.

This situation is completely unacceptable. I expect immediate action from Shopify, including:

1. A clear explanation of why my funds have been withheld for nearly a year.
2. Immediate release of all pending payouts.
3. A refund of subscription fees that I have paid over the past year, considering the lack of resolution and the fact that I have been paying just to access your customer support.

I urge Shopify to take this matter seriously and provide a swift resolution. I am prepared to escalate this issue further if necessary.