Solved

Has anyone else having issues with Linkpop?

Laurat1
Tourist
8 0 6

A number of followers are DM'ing me on Instagram saying that the linkpop link in bio is broken. Every time I click it it seems fine but I'm now getting multiple messages saying its not working (below is a screenshot). Has anyone else experienced a similar problem? It's not obvious to me what I can do to correct it - any advice would be gratefully received.

Thanks

PHOTO-2022-05-16-22-38-12.jpg

Accepted Solution (1)

RickyMarou
Shopify Staff (Retired)
9 1 7

This is an accepted solution.

Dear Laurat1,

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com domain name was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

Replies 46 (46)

RickyMarou
Shopify Staff (Retired)
9 1 7

Hello,

Thank you for taking the time to report the problem.


Would you mind sharing the address of the linkpop page so I can look further into this issue? You can use a direct message if you wish to not share your page publicly.

Any further information would be helpful, such as information about the device and web browser of the followers that are reporting the error to you.

Regards,
Marwan.

To learn more visit the Shopify Help Center or the Community Blog.

purbeckclothing
Tourist
3 0 1

Having the exact same issue. Our link is:

https://linkpop.com/purbeckclothing/

 

RickyMarou
Shopify Staff (Retired)
9 1 7

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

XTerrace
Visitor
2 0 1

Hi Ricky, 

 

All our accounts stopped working since two days ago. 

 

linkpop.com/accessoryweek

linkpop.com/accessorycircle

linkpop.com/thehatcircle

linkpop.com/xterrace

linkpop.com/moniquelee

 

Please kindly help to fix this issue. 

 

Thank you.

 

Best, 

Monique 

RickyMarou
Shopify Staff (Retired)
9 1 7

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

UpcyclingMarket
Tourist
3 0 0

Hi, I posted a reply but for some reason it is not yet visible. I will try again. I am having the same issue but only on desktop. It is not loading when I click on the link via Instagram or when I search for linkpop from within Shopify. But mobile appears to be unaffected. Can you please advise?

XTerrace
Visitor
2 0 1

Hi Ricky, 

 

Can you please give us an update about this? Or we will have to look into alternative and switch to other link services to avoid loss of business.

 

Thank you.

 

Best,

Monique 

Laurat1
Tourist
8 0 6

Hi Ricky

Thanks for replying. It's linkpop.com/inspiremyplay. I think the followers having issues we likely trying to access it via mobiles. I don't have any further info on web browsers etc.

Thanks

Laurat1
Tourist
8 0 6

For the time being I have had to revert to using direct.me as an alternative link in bio

UpcyclingMarket
Tourist
3 0 0

I am having the same issue on my computer, but it is working fine on mobile. I get an error in Chrome that says "This site can't be reached." When I search for linkpop in Shopify, I get an error message that says "linkpop.com’s server IP address could not be found."

RickyMarou
Shopify Staff (Retired)
9 1 7

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

SC60
Tourist
6 0 1

Hey there, i'm facing the same problem as well. Are you able to access your linkpop yourself or was it only your clients having difficulties?

UpcyclingMarket
Tourist
3 0 0

I cannot access it anywhere via desktop. I am able to access and edit via mobile.

RickyMarou
Shopify Staff (Retired)
9 1 7

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

Laurat1
Tourist
8 0 6

Hi there, I've been able to access it still. All a bit confusing really

MamaSoup
Visitor
1 0 0

Mine is also down. Can't login in from my iPhone 13 Pro Max (OS 15.4.1) or from Google Chrome. 

linkpop.com/mamasoup

RickyMarou
Shopify Staff (Retired)
9 1 7

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

purbeckclothing
Tourist
3 0 1

It was working but is now down again... I can't rely on an unstable app like this and will have to look for an alternative. I was hoping for something better!!

RickyMarou
Shopify Staff (Retired)
9 1 7

Hello Purbeckclothing,

Which internet access provider are you using? It seems like BT is still blocking linkpop in the UK and we are working with them to resolve this issue. 
Sorry about the inconvenience.

To learn more visit the Shopify Help Center or the Community Blog.

purbeckclothing
Tourist
3 0 1

Hi, yes it's BT. Hopefully you can get it resolved.

lisavs
Shopify Partner
1 0 0

We're having the same issue, any update on when this might be resolved?

Verdant-Spark
Shopify Partner
99 8 32

@RickyMarou - can you update this thread once you have confirmation from BT that this issue has been resolved, please. TIA.

Linkpopnotworki
Visitor
1 0 0

Linkpop not working on Instagram. Is this going to get fixed or is this a writeoff product? Please be honest. 

asasonline
Visitor
2 0 0

my linkpop link is also down https://linkpop.com/asasonline

RickyMarou
Shopify Staff (Retired)
9 1 7

This is an accepted solution.

Dear Laurat1,

Thank you for patience dealing with this issue, it should have now been resolved.

The linkpop.com domain name was getting mistakenly blocked by some specific Internet Service Providers. Because of the nature of this issue, it is difficult for me to reproduce it on my end and confirm that is has been solved specifically for you and/or your followers.

Sorry about the disturbance.

To learn more visit the Shopify Help Center or the Community Blog.

BrinkburnSt
Visitor
2 0 0

Issue resolved.

MyriamLeblancBl
Visitor
1 0 0

Hi Ricky, I am having the same problem with my shopify link ! linkpop.com/bloire

Could you help me with it ?

Meaden
Tourist
3 0 4

The link is broken right now again, saying the site cannot be reached. It has been like this for over a week. Is anyone else having these issues again? I use it for our business so it is very essential. 

AmandaMSE
Visitor
3 0 0

I have had the exact same issue. I did try and work with support but I can't even get into LinkPop to change things, so I moved to LinkTree instead. Support did try and offer solutions like ensuring my browser is up to date- it is-, clearing my cache- I did-, but nothing was working. I tried sharing the actual text on my screen so they could read what was going on, but support just kept asking for screenshots over and over and never acknowledged that I was actually sending what was on the screen. So I called it quits, and I will rely on LinkTree for now. There are paid plans but also a free option that is good, and it can be attached as a sales channel. Best of luck! Amanda

Shan-Resurgent
Visitor
1 0 0

Hello,

 

Did you find a solution for this error? Over the past few months I have been dealing with errors such as link pop redirecting clients to another link pop user when using my business link. It once sent them to a vulgar and provocative webpage. This seems so unprofessional and unstable to clients and potential clients when they are trying to connect with my store. I am considering switching to link tree. How do you like it so far? I was really loving the free option with link pop, but this is so annoying. All customer support does is ask for screenshots, and then say that they ca not replicate the problem. 

AmandaMSE
Visitor
3 0 0

Hey, I never did find a solution, and support wasn't able to figure it out. Instead of wasting more time on it, I moved to LinkTree. I like it a lot, and I have a paid subscription for it. I get insights, and no errors, and they add new features pretty frequently- and it's dead easy to use. 

 

It would have been amazing to use linkpop, but given the sheer volume of issues, and no resolutions- Shopify is clearly not prioritizing this. 

AZUREAU
Visitor
1 0 0

Here's the issue. When shopify bought linkpop.com they moved the domains to linkpop.shopfy.com. BUT when you publish to linkpop it is still pointing to the original domain. I have spent hours on the phone trying to get Shopify to see this basic problem. Still broken.

 

Wondawoman_
Visitor
2 0 0

Hi Ricky, are you able to help me? I’m having the same issue now. I’m able to access it myself on both my Instagram accounts but people are not able to access it. With the same error as OP 

arturocarpio
Shopify Partner
1 0 0

Hi, I'm having the same issue with

linkpop.com/woolfitusa
 
Could you please help? Thanks!

franciskp
Visitor
1 0 1

This is happening again for me, @RickyMarou is there an issue again?

RickyMarou
Shopify Staff (Retired)
9 1 7

Hello Franciskp,

Which internet access provider are you using? It seems like BT is still blocking linkpop in the UK and we are working with them to resolve this issue. 
Sorry about the inconvenience.

To learn more visit the Shopify Help Center or the Community Blog.

meld78
Shopify Partner
57 0 11

BrinkburnSt
Visitor
2 0 0

We are still having this problem linkpop.com/brinkburnst 

Certain providers still won't allow the page to open. Can you provide any assistance? 

Bainowi4
Visitor
2 0 2

I am having the same problem 😤

Meaden
Tourist
3 0 4

The link is broken right now again, saying the site cannot be reached. It has been like this for over a week. Is anyone else having these issues again? I use it for our business so it is very essential. 

Goodlivingonly
Tourist
8 0 7

I'm having the same issue - on Good Living Only Instagram/linkpop

@RickyMarou

Are you able to help?

Meaden
Tourist
3 0 4

This has happened once again.... why does this keep happening? It is a huge issue when there are new users and customers on your Instagram page and then looks so unprofessional when the link breaks... 

AmandaMSE
Visitor
3 0 0

I am still struggling with this as well. Additionally, there are IG accounts using it who don't know their link is broken. I know because I have tried to use a few other ones to get to an IG accounts website to make a purchase, and get the same screen that I was getting on my own. I am using LinkTree but I might move to Milkshake this week. Both have free options to create the link and simple ways to customize the colour schemes.

Forah
Visitor
2 0 1

We’re having the same issue!? 

https://linkpop.com/forah

efeldm
Visitor
1 0 0

This has been ongoing for a while with Fido ISP in Canada.

 

I made a thread on their community forum months ago, but haven't gotten any help from them. here's a link to my post in their forum.

 

If I set a custom DNS (ie. Google's 8.8.8.8) on MacOS, iPhone or Windows 11 then I can get through to linkpop pages. But if I'm on the default Fido DNS or on Cellular (where DNS cannot be set), then Fido blocks the page.

 

Linkpop URLs used to work but stopped in April and haven't come back. Are you able to communicate with Fido or Rogers directly? Given how Shopify is a significant Canadian company, you should be able to make this work.

Forah
Visitor
2 0 1
That makes sense - I’m a rogers customer so that I couldn’t see my own link
pop. I previously was receiving about 5% of my sales through the link and
now nothing. Shopify please fix this. --
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