All things Shopify and commerce
The original name of the store was "leon fashion online" but I purchased a domain for the name "darls.shop" cos it's brand name
My phone number was integrated on Shopify . But as I told , the hacker has changed my number as well from there.
Hi @Darls!
This is Roan, and I will be giving you some insights regarding this. I understand the urgency to secure your account from unauthorized person.
First off, it is highly advised to secure your account first by changing your password immediately and turning on your Two-step authentication. Changing password is the first step on lacking away the unauthorized person that is trying to get into your account.
Secondly, contact Shopify support advisors right away regarding this matter so they can take the necessary steps on securing your account. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.
Here are some help documents for your future reference as well:
Thank you for following up on this thread, @Darls.
As we're unable to authenticate users or accounts here on Shopify, we'll need you to reach out to our Authenticated Support Team via our Help Center so we can assist you with this matter. Please use the link attached, and let our AI Assistant know about this situation. It will then provide you with prompts that you can use to get in touch with our Accounts Team so they can lend a hand.
Imogen | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I just recently lost my shopify store to hackers and scam artists. Mine is Switch-It-Upteas by Erin and Will. Im now having to create a new one that im not lifting the access code too without customers asking me for it personally. Im so sorry this happened to you as well. These scammers names are Andrea Howlett, Tobias MacMillan, and Ken Curci. They wanted me to pay $2500 for a marketing campaign. I said NO repeatedly.
The year-end shopping spree is around the corner! Is your online store ready for the ...
By JasonH Nov 10, 2024We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024