Has my online store been hacked?

Imagebb
Visitor
1 0 0

Hi I need to make a report my store been hack I find out some one hack in to my store billing , paid Ment , Google account search and domains . The whole process I been hack some one use my name phone email address too , please help and secure my store I have to cancel my credit card for the plane to protect my self , thanks 

Reply 1 (1)

Ollie
Shopify Staff
2387 454 401

Hey @Imagebb.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! In this situation, if you are unable to successfully login to your online store using the Login page, I would suggest reaching out to our live support to assist you further with this. Since I cannot authenticate for the store in question over the Community forums, I am unable to look into the account specifics. In this case, it would be best to attempt to login to your store using the Contact Us page.

 

If you are unable to successfully login, you can select the option to Continue without logging in and you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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