Have Issue with setting up sales red collections

[CristianaJonas]

Hello, I am having a problem with sales red collection. I have tried to do it several time but yet, it doesn't work. Please, I need help 

[Elias]

Hey, @CristianaJonas.

Thanks for reaching out.

Due to a lack of information, we're unable to determine where the issue might be and we're unable to access merchant accounts over the Shopify Community. However, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions, then don't hesitate to let us know.