Having troubles with "Domain authentication for this email is pending"

1 0 0

I keep having troubles with my domain authentication. I took the steps as it says to "review configuration" and I added the 4 CNAME records to my domain provider, which is Squarespace. I wait 24 hours and nothing happens, please help. (screenshot below)


Screenshot 2024-03-13 at 11.48.13 AM.png

Reply 1 (1)

Shopify Staff
159 11 41

Hi @KennyG1. Thank you for reaching out to the Shopify Community. 

I know you said that you have added the CNAME records to your domain provider, but I just want to share this help doc so you can double check that all the information is correct. If the information is accurate, you'll want to contact the Squarespace support team so they can look into this more for you. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog