hello how are you doing?

caciquejaynard
New Member
1 0 0

i have a question , when i try to add a product on my instagram catalog is telling me i have to ask permission to the shop owner for me to be able to post .. i am the owner and i am not allowed to do it wont let me add a product, the catalog is there but thats it

0 Likes
Trevor
Community Moderator
Community Moderator
2951 383 594

@caciquejaynard 

Sounds like a permission-related issue. I would recommend reviewing our Facebook Sales channel table of contents. The posts will guide you through all the required steps to ensure you have the proper permissions set up within your Facebook account. Most issues relating to the channel are permission related so following these steps should hopefully resolve your issue. 

If you have all the proper permissions set up and you're still experiencing issues, then I would recommend contacting Facebook support for further assistance. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes