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Hello, since this moring. 3/15/22 shopify ping not working?

WebDentalArt
Tourist
3 0 1

its only my store has this problem? or system? thank you!!

Accepted Solution (1)

Greta
Shopify Staff
1099 118 139

This is an accepted solution.

Hi there, @WebDentalArt!

 

Thank you for your post. I can confirm that there is currently an issue affecting Shopify Inbox — merchants and customers are unable to access the service. Our developers are aware and are currently investigating the issue. I would be happy to respond to you in this thread once I have an update. You can also check out our status page for updates. 

 

Thank you again!

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Greta
Shopify Staff
1099 118 139

This is an accepted solution.

Hi there, @WebDentalArt!

 

Thank you for your post. I can confirm that there is currently an issue affecting Shopify Inbox — merchants and customers are unable to access the service. Our developers are aware and are currently investigating the issue. I would be happy to respond to you in this thread once I have an update. You can also check out our status page for updates. 

 

Thank you again!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WebDentalArt
Tourist
3 0 1

Thanks for letting me know! Greta. Appreciate that!

Greta
Shopify Staff
1099 118 139

Hi, @WebDentalArt!

 

It's my pleasure. I wanted to provide you with a quick update that the issue affecting Shopify Inbox has been resolved! Our status page has been updated to reflect this. I recommend clearing your cache and checking to see if you can access it now. If you're still running into issues, you can contact our live Support team through the Help Center, and they will look into your store and see what the problem is. Thank you for working with me on this! Cheers 🙂 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog