HELP - CUSTOMER SERVICE AWFUL!!!

[adboworld]

I have been locked out of my Shopify account for almost a month with the support team saying 'our accounts team will contact you' but nothing has happened & they just ask for the ticket number over & over on the live chat, it goes around in circles!!  They are also holding funds from a sale from December 2023.

How can Shopify not have a contact number to speak to an actual person to fix the problem. 

This is the worst customer service I have ever experienced.