HELP! Customer Service unresponsive

[Leora_MA]

Hi everyone, I am really DESPERATE for some help because I have reached out to CS multiple times over a month and there is no follow up and this issue is impacting our cash flow. Seriously, Shopify, horrible customer service. 

TL;DR: Reached out to Shopify customer service multiple times, no response. Need to update our bank account on file so that revenue is deposited into the correct account. Please help.

I had to open a new business bank account at the bank. I went onto our Shopify account to update the bank account but I keep getting the message that the account information must match the information you have on file. I am not sure why I keep receiving this message as the money is deposited into the account and the information I am putting into confirm the previous bank account is correct. I have reached out via chat at least 3 times and I have received no follow up response.

The problem is, all of our revenue is getting deposited into this old account (which I do need to close) and I am paying bills via our new account. We do not have any more money in our new business account and we recently overdrafted. 

Any suggestions? Even better if customer support could help!

[PageFly-Richard]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

It's frustrating when customer service doesn't respond promptly, especially when it impacts your business. Here are some steps you can take to try and resolve your issue:

1. Double-Check Account Information:

• Verify Accuracy: Ensure that the bank account details you're entering in Shopify match the information on your bank statements.
• Check for Errors: Look for any typos or inconsistencies in the account number, routing number, or bank name.

2. Contact Shopify Support Again:

• Escalate the Issue: Try contacting Shopify support again, emphasizing the urgency of the situation and the impact it's having on your cash flow.
• Request a Supervisor: Ask to speak with a supervisor or escalate the issue to a higher tier of support.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

[Leora_MA]

Hi Richard, I appreciate your response. Unfortunately, I have already done all of that multiple times and it doesn't seem to do anything. -Leora

[quickstar]

HI, i am having same issues,  as an small entrepreneur, started an new account, they made my account in active for a unknown reason. worst cutomer service ever, all agents have different versions but one thing is common , we will contact you via email ( which never happens). My first transection is held inactive, can not contact customer and my fund are frozen ( don't know if they are lost). They made a disaster for my business. don't know how to resolve this. One thing they are good about is to ask for monthly subscription for a frozen account. God save me me please

[Leora_MA]

Sorry you are experiencing this. I know it is frustrating. Eventually they
did reach out to me after a few months.

[quickstar]

i feel we are on there mercy, they have no customer service and reliability.