HELP!!! error 500 cannot access my store

[kellypatterson]

Cannot logo into my store page to process orders. Getting internal error code 500 on both desktop and cell phone app. Anyone able to help???????

[Victor · Accepted solution]

Hi @kellypatterson,

Thanks for reaching out. We received a few reports this morning of merchants being unable to access their admins, but we are now seeing a recovery for many of these merchants. Are you still having issues logging in? If so, please try logging into your store via a different browser or through a private/ Incognito window. Please let me know if the issue is persisting.