HELP!!! error 500 cannot access my store

Solved
kellypatterson
New Member
1 0 0

Cannot logo into my store page to process orders. Getting internal error code 500 on both desktop and cell phone app. Anyone able to help???????

Accepted Solution (1)

Accepted Solutions
Victor
Shopify Staff
1157 104 260

This is an accepted solution.

Hi @kellypatterson,

Thanks for reaching out. We received a few reports this morning of merchants being unable to access their admins, but we are now seeing a recovery for many of these merchants. Are you still having issues logging in? If so, please try logging into your store via a different browser or through a private/ Incognito window. Please let me know if the issue is persisting.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Victor
Shopify Staff
1157 104 260

This is an accepted solution.

Hi @kellypatterson,

Thanks for reaching out. We received a few reports this morning of merchants being unable to access their admins, but we are now seeing a recovery for many of these merchants. Are you still having issues logging in? If so, please try logging into your store via a different browser or through a private/ Incognito window. Please let me know if the issue is persisting.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post