Help, I can't access one of my stores

kevin_mears
New Member
1 0 0

I have two stores and I attempted to transfer a domain from one store to the other but I transferred the wrong domain and now I can't access the store with the proper domain in order to transfer it. The status page claims all systems are operational but still no luck. I am on chrome.

Reply 1 (1)
Helen
Shopify Staff
1391 169 230

Hey, @kevin_mears! Sorry to hear you’re having trouble accessing one of your stores. Have you tried clearing the cache on your browser yet? 

 

If clearing the cache doesn’t help, please reply back here to let me know. Please also include more detail on what exactly happens when you try to access your store, and include a screenshot if you can. For example:

 

  • Are you experiencing the issue when you try to login?
  • Is the access issue from your storefront?
  • Are you receiving any error messages?

 

I’ll keep an eye out for your reply. Thanks!

Helen | Social Care @ Shopify 
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