Help me refund

[covettimepiece]

Hey I have recently been charged £22.79 on an annual subscription for the domain name which is connected to the shopify store. I am unable to refund or even cancel this payment as I cannot access the shopify store as I closed the account around a year ago which is strange as why am I being charged still for this domain if I cancelled all payments? Please could you give me access or you refund the domain payment yourself.

It says I must subscribe to access the account to even try and refund or cancel the payments, overall this is looking like one big scam as I have to pay money to even cancel or refund which makes no sense.