Help - Notice of account closure

[Helpmeplsa]

Good morning,
Today at 1:00 p.m. we received an email indicating the closure of our online store following a violation of Section 7.

My question is: What is this section based on, because we have complied with all applicable laws and we have the authorization to sell our products (game). We have been in business for over 4 years in a physical and online business. 


We made the mistake of migrating to Shopify a few days ago.
This error results in: the theft of 3 payments (+-600€) from our customers by Shopify. No information at this level, we will not receive the payments (from what I have read in the posts) we recommended that the customer file a complaint with the organization for fraud. 
An immediate blocking of our online services. We had to quickly remigrate to Odoo (where we had no problems in 3 years of use).

Thank you in advance for your help,
Because having AI advisors doesn't help at all.