Help please. I can't reopen my shop.

RoDeSantis
Tourist
4 0 0

I'm having a problem with my store. I put my store on pause yesterday (oct 22) and I'm trying to reopen today (oct 23) and I'm not succeding. I've charged multiple subscription fees and I'm not able to reopen my store. How to reopen it again and how to claim a refund? Thanks! 

Replies 2 (2)
Nick_Marketing
Shopify Partner
849 204 253

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
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RoDeSantis
Tourist
4 0 0

Thank you!

I will do that!

Thank you so much!