Help! Shopify DNS subdomain details taken over by another business

[TheBull]

Hi there,

Something very strange has happened recently. I have a regular website that see's a lot of web traffic. I added a shopify subdomain as shop.[my domain].co.uk and that was working but we ended up turning it off as it no longer made sense for us.

I then typed our brand name into Google and in the side-panel (I think it's called knowledge-panel) Our company has a completely incorrect name. It looks like it comes from the shop.[my domain].co.uk subdomain because if I search for it on google our subdomain shop.[my domain].co.uk comes up but with completely different details (name, description, image, etc).

I've re-activated my shopify account so that I could see if a hack had taken place but it doesn't look like anything has been changed in the panel (unless it was removed recently?)

Any help or suggestions would be appreciated thanks!

[Erin]

Hi, @TheBull. Thank you for sharing all of that information. I can understand why you want to understand what's happening. For more help with this please reach out to our support team through the Help Center here. It's difficult for us to say exactly what's happening here without seeing more details about your domain and account, but we would be happy to look into this with you in more detail if you contact us through the page I shared.