HELP! Why is there a sudden increase in risky orders?

88Mary08
Visitor
2 0 0

Hi, recently, our store has added a lot of medium fraud risk order?. What are shopify’s rules for controlling risky orders? Why is there a sudden increase in risky orders?

Replies 2 (2)

JoesIdeas
Shopify Expert
2214 201 591

"What are shopify’s rules for controlling risky orders? "
Here's Shopify's documentation to answer that: https://help.shopify.com/en/manual/orders/fraud-analysis

 

Why is there a sudden increase in risky orders?

Impossible to say without knowing more information or analyzing the data (% of orders, where traffic came from, sales history, etc).

 

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks
88Mary08
Visitor
2 0 0

Hi, JoesIdeas. If shopify’s risk management and control rules have not changed, why are more than 60% of orders in our store rated as medium-risk orders?