Help with a subscription refund

[Tbarrett79]

I signed up with the free trial and I forgot to cancel it. I haven’t used it in awhile and I was charged today. Can I please get a refund? I’m hoping I can. Thanks

[AAA888]

i beleive you will need to delete your acccount to stop further charges

[Greta]

Hi, @Tbarrett79!

Thank you for your post. As mentioned by @AAA888, I recommend closing your account to ensure you aren't charged again. You can find the instructions on how to do so in this help document. 

We don't offer refunds, as outlined in our Terms of Service. However, in this case we may be able to make an exception. I'm unable to provide account-specific support through the Community Forums, but if you get in touch with us via the Help Center, we can review your request. When it comes to reaching out to our live support line, I'll provide some steps here to make it easier:

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (you can do this even if you've closed your account)
3. Select the support topic that best suits your inquiry (such as Account or Store settings)
4. Scroll down to where it says Get support and select one of the available support options

I hope this helps. Please let me know if you have any other questions!