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Hi everyone, I’ve made over 1500$ in sales with my store and I don’t see any payout please help!!

Xavier2005
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1 0 0

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I’ve made over 1500$ in sales with my store based in Canada. But the problem is I don’t see any payout and didn’t receive money even if my first sales was a month ago. I’ve set all my payments settings but I don’t know where the problem came from. If anyone have an answer, please let me know how to resolve this issue!!!

Accepted Solution (1)

Trevor
Community Moderator
3384 458 973

This is an accepted solution.

@Xavier2005 

 

The payouts screen is only for Shopify Payments, so if there is a $0 balance, then that would indicate a different payment processor was used (ie Paypal). If you open the orders in question, you should be able to see which payment gateway was used at the time of the order. 

 

The funds for the order(s) will be with that payment provider and likely in holding until you transfer them out. 

Trevor | Community Moderator @ Shopify
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Replies 2 (2)

roccobertino
Visitor
3 0 0

Are they international orders with Globale?

Trevor
Community Moderator
3384 458 973

This is an accepted solution.

@Xavier2005 

 

The payouts screen is only for Shopify Payments, so if there is a $0 balance, then that would indicate a different payment processor was used (ie Paypal). If you open the orders in question, you should be able to see which payment gateway was used at the time of the order. 

 

The funds for the order(s) will be with that payment provider and likely in holding until you transfer them out. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog