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Hi need help

Danny980312
New Member
1 0 0

Hey guys I’m Danny kowalski and only just starting out I’ve made a shop but when I click on it it says sorry this shop is currently unavailable can someone help me out plz 

Reply 1 (1)
Ava
Shopify Staff
Shopify Staff
1161 78 194

Hi, @Danny980312,

That is odd! Can I ask if you created the store on a 14-day trial, and the 14 days have expired? If so, the trial may just be over - meaning that the store will go into a frozen state unless you select a subscription plan and add your payment details to the admin.

If that is not the case and your store is still within the 14 days of your trial, then there may be a technical error with your account. We can help you out with that! In order to do this for you, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Centre here and log in to your account to create a support request.

Let me know about the trial!

Ava
Social Care | help.shopify.com

 

Ava | Social Care @ Shopify 
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