Hi

louiefw
New Member
1 0 0

Hi I just opened my store the payment methods is not working also its been a month now they asked me to update the point of sale I don't have place for sale its online store can anyone please help me with that thank you 

Reply 1 (1)
Elias
Shopify Staff
1406 132 209

Hi, @louiefw.

Thank you for reaching out and posting this question!

I'm afraid there isn't enough information regarding your payment gateway for me to identify where the issue might be coming from. The Shopify POS is also optional, so you shouldn't be required to update this if you're not selling in-person. Given these issues, it looks like we’ll need to access your account in order to get a closer look. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our Support team can help you identify and resolve the issue. Keep me posted!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog