Hold on Payouts - unreasonable timeframe

[armussett]

Hi all,

We are experiencing a Critical Shopify Issue.

We are a small label stocking our own product as well as reselling some other brands (we have a relationship with + permission from them).

We have received an email today from Shopify notifying us that payouts are to be put on hold until we can prove our permission to resell by way of invoices + written verification from brands. 

We have been given LESS THAN 2 DAYS to accomplish this. 

Why have we been given such an unreasonable timeframe to accomplish this? And why now? 

How can we prevent being vetted like this in future?  

It hurts our business.

Please provide any advise you can.

A

[armussett]

Thank you for your feedback and appreciate your advice.
Regards,
A Mussett

[armussett]

Thank you Relynjon, we appreciate your feedback. Fortunately we have had a successful dialogue with Shopify and all issues have been resolved in a timely and reasonable way for both parties.

Based on this experience we have a better understanding of the ways that Shopify go about supporting their community. 

Fortunately we had procedures for maintaining our supporting documentation and have been able to provide this to the satisfaction of Shopify.

Your advice and feedback is spot on and great advice for any who need to respond to these challenges in the future.

Regards,

Andrew

[armussett]

This not a reply but an extension to the previous comments. We have, with the assistance of Shopify been able to resolve the Hold on payments issue in a timely and reasonable way.

We appreciate the comments, advice and assistance we have received from Shopify and the Shopify community.

Regards,

Andrew Mussett

[RayBDA]

Did they help you with this issue?