Horrible customer service! I have NEVER had a harder time trying to get a hold of ANYONE!

[Dulcevidakt21]

Finding someone to help with a problem on this platform is a joke!  It is ridiculous how HARD it is to get help!  I have tried through the virtual assistant MANY times and can NOT get it to respond back. I have searched high and low for “contact options” and can’t find that either!  What is wrong with this picture?  We are running businesses and NEED easy access to customer service when we need it!  I am to a point I am about to cancel this and go to something else!  I can NOT run my business this way!  😡 AANNNDDDD when I try to attach photos of the “contact virtual support” conversation it won’t allow it!!  

[Mac]

Hi, @Dulcevidakt21!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

Thank you for sharing those details. We will need to access your account to gather more information. We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

[Dulcevidakt21]

O I did. MANY times and it just never responded fed. I have pics of it but the pics won’t upload so I am basically stuck with no way of contacting yall and no remedy 

[Kitana]

Thank you for the additional context, @Dulcevidakt21. 
 

If you are having trouble uploading your photos to your support chat, you can reply to the email of your conversation once the chat ends. If you can provide the ticket number for your latest conversation with support, I can get someone to take a look at it and make sure it was handled correctly. If you are having trouble connecting to our support team, please tell me what stage you are stuck at and I can walk you through how to get connected.