Horrible support for store owner

Horrible support for store owner

PD
Visitor
1 0 1

I have had an awful experience with Shopify. I had enabled two factor on my login and my business phone number changed. And now no verification messages arrive on new phone number and hence I m unable to login to my account. Trying to get online help for account issues require you to login (crazy catch22). Someone told me to create a new trial just to chat with support. So ai did and twice I was told they were going to escalate to account team to disable 2 factor on my store Artaye.co and nothing has happened. I am a paid subscriber and I find it appalling that my business has stopped working because Shopify won’t help. 

Replies 2 (2)

carey
Visitor
2 0 0

@PD wrote:

I have had an awful experience with Shopify. I had enabled two factor on my login and my business phone number changed. And now no verification messages arrive on new phone number and hence I m unable to login to my account. Trying to get online help for account issues require you to login (crazy catch22). Someone told me to create a new trial just to chat with support. So ai did and twice I was told they were going to escalate to account team to disable 2 factor on my store Artaye.co and nothing has happened. I am a paid subscriber and I find it appalling that my business has stopped working because Shopify won’t help. 


I'm unable to access my Shopify account due to a 2FA issue after changing my business phone number. Despite contacting support through a trial account, no action has been taken to resolve this. As a paid subscriber, it's frustrating that my business is disrupted because Shopify hasn't addressed the problem.

shahrozbabar5
Shopify Partner
280 22 31

Hi @PD,

 

I might be able to assist with this. Please provide your store details. Also, let me know if you've ever created a staff account or if you're on the Basic plan. Lastly, can you accept collaborator requests?

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