How can I access my purchased domain outside of Shopify?

bolorefinery
Visitor
1 0 0

I had to cancel my subscription with Shopify for the time being. I purchased my LLC's domain through Shopify. How can I access my domain that I purchased for business use outside of Shopify?

Reply 1 (1)

Blair
Shopify Staff
1941 258 229

Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To gather a bit more information, are you looking to transfer the domain to another provider?

 

If so, you can connect with us directly to successfully have it transferred. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • In the virtual assistance chat box, please type I can't log in.

  • This will populate a few resources, where you can wait a few moments until you see the I still need help option.

  • Click Account Support.

  • Scroll down until you see the option to chat with an advisor. 

 

To learn more about Shopify-managed domains, you can check out our Transferring Domains document for more details. 

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog